Terms And Conditions

Copyright

All materials and content on this website is owned by COA. No reuse of this material is permitted without prior written consent. COA retains the copyright for the materials contained on the COA website.

Fraudulent Activity

Any orders placed under a false name, with a fraudulently obtained credit card or without the consent of the cardholder are unauthorised, and COA will take such action as it considers appropriate in the circumstances (including reporting such activity to relevant law enforcement agencies and government bodies).

Any party engaged in illegal activities involving the use of this website maybe subject to civil proceeding and criminal prosecution. COA does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website.

Privacy Policy

COA will only use the information provided to it by its clients for its own internal use. COA will manage and protect your information in accordance with the relevant and appropriate privacy legislation in Australia.

Warnings

You should be aware that products supplied by Cakes Online Australia may include candles, flowers, customised plaques or other items intended to be affixed or attached to particular products. Such items should be handled by suitably aged persons, and not provided to children. All such items should be removed from the product prior to consumption. Special care should be taken with any lit candles.

Allergens

Our products may contain food allergens. These include nuts, sesame seeds and their products, cereals containing gluten and their products, food additives or components of food additives, egg and egg products, milk and milk products, peanuts and soy beans and their products, ingredients containing added sulphites, GM modified ingredients and irradiated ingredients.

Please advise us of any special requirements.

Shelf life

COA advises that the cakes and other similar products have a shelf life of 3-5 days. The storage of these products may require refrigeration to achieve this shelf life. Please refer to the individual product descriptions for specific information.

Orders

Orders must be placed prior to 2:30pm Monday to Friday (excluding Public Holidays) for next business day delivery. COA reserves the right to modify the items for sale from time to time and make changes without notice.

COA reserves the right to substitute without notice an alternative cake should any selected cake for any reason be unavailable.

Delivery

Cakes and other perishable items are delivered only within the Sydney CBD and Metro areas.

Delivery will be between 8:00am and 1:00pm each day; Sydney Only – Monday to Friday

Specific delivery times can be requested subject to driver capacity on the day of delivery.

If for any reason COA is unable to make delivery, COA reserves the right to cancel the order. In that event, a full refund will be given to the customer.

If delivery is attempted at the specified address and it’s not possible to complete the delivery e.g. no one there to receive it, the building is locked the contact number will be phoned.  An additional fee will be charged for the re-delivery.

Where items are delivered to venues requested by customers, COA will deliver the order to the venue however, upon the delivery of the items, the items are no longer in the custody and control of COA and accordingly COA takes no responsibility of the items after delivery.

COA reserves the right to charge a delivery fee if online orders, delivery fee selection, are found to be incorrectly completed.

Returns and cancellations

Cancellations:

Standard Orders: It is possible to cancel an order prior to 2:30pm on the day of submitting the order or 2 days before the due delivery date, or as otherwise specified.  A cancellation will attract a $15 cancellation fee.  When refunding cake orders placed incorrectly through PayPal  ie. interstate delivery addresses instead of Sydney addresses, an administration fee will apply to cover our time and the costs of fees charged to COA by PayPal.

Custom Orders:

It is possible to cancel a custom order, 10 days notice is required for custom order cancellations.

If the cancellation is made after this time the full charge for the ordered items will be made to the full value of the order.  When refunding cake orders placed incorrectly ie. interstate delivery addresses instead of Sydney addresses an administration fee will apply.

Returns:

If the goods deliverd by COA for your order are damaged in transit, please contact COA immediately.  Do not consume the items. If they are consumed it is assumed they are of suitable quality.

COA will collect the items and provide a credit note for the value of the returned items.

COA is proud of the quality of the goods it offers for sale and wants to hear from our customers if there are suggestions for improvements.